Overview

When a customer places an order with Calculator AI options, their selections are saved with the order. By default, the staff notification email that Shopify sends to you and your team does not include these custom selections. You can update the new order notification template so your staff sees the exact options each customer chose — dimensions, materials, engraving text, or any other selections — without needing to open the order in Shopify admin.

This involves a small edit to the new order notification email template in Shopify Admin → Settings → Notifications.

Steps

Step 1: Open the New Order Notification Email Template

1. In your Shopify admin, go to Settings → Notifications.
2. Under Staff order notifications, find and select New order.
3. Click Edit code to open the email template's HTML editor.

Step 2: Add the Custom Options Code

1. Place your cursor in the Email body (HTML) editor.
2. Use Ctrl + F (or Command + F on Mac) to open the search bar.
3. Search for {{ component.variant.title }}. You will find multiple matches. If you have not modified this template, you should add the code to line 2356. If you have modified the template before, we suggest adding this code to every occurrence you find.
4. Locate the closing {% endif %} tag that follows the variant title line.
5. Paste the following code directly after that {% endif %} tag:

<!-- CALCAI PROPERTIES -->
{% for property in component.properties %}
  {% assign property_prefix = property.first | slice: 0, 9 %}
  {% if property.last != blank and property_prefix != '_internal' %}
    <span class="order-list__item-property">
      • {{ property.first }}: {{ property.last }}
    </span>
  {% endif %}
{% endfor %}

<style>
 td.order-list__image-cell {
   display: flex;
 }
    
 span.order-list__item-property {
     display: block;
     height: max-content;
     margin-top: 5px;
     padding-left: 1.5em;
 }
</style>
<!-- CALCAI END PROPERTIES -->

If there are no results for {{ component.variant.title }}, your email template likely differs from Shopify's default version.

Step 3: Save Changes

1. Click Save to apply your changes.
2. Wait approximately 30 seconds for the changes to take effect.

New order notification emails sent to your staff will now display the customer's Calculator AI option selections alongside each line item.

Details

The code displays each custom option as a labeled line (e.g., "Width: 48 inches") beneath the product name in the email. Internal options used by Calculator AI for processing are automatically hidden — only the customer's actual selections are shown.

If you have customized your new order notification template significantly, the search term from Step 2 may not appear. This means your template structure differs from Shopify's default, and the code may need to be placed in a different location.

Related Docs

• Show Custom Options on Order Confirmation Emails
• Show Custom Options on Packing Slips
• Theme App Extension
• Adding Theme Blocks